At a glance
- Servers, PCs and Microsoft 365 all covered
- Off-site copies protected by separate credentials
- Restore drill twice a year, with a written report
- Ransomware-resistant: backups can’t be deleted from your network
- Recovery time agreed in writing
The rule
Three copies. Two kinds of storage. One off-site.
3
copies of everything
The live data, a local backup for fast restores, and a cloud copy for when the building or the whole network is the problem.
2
different kinds of storage
A local appliance and cloud storage. A fault that takes one out doesn’t take the other.
1
copy off-site and locked
Cloud copies use separate credentials and can’t be deleted from inside your network, which is exactly what ransomware tries to do first.
What we back up
Every place your business data lives.
Servers
Full image backups every hour, so a dead server can be running as a virtual machine in minutes while hardware is replaced.
Workstations & laptops
Documents and desktops backed up in the background, so a stolen laptop is a Tuesday inconvenience, not a lost month.
Microsoft 365 & Google Workspace
Mail, OneDrive, SharePoint and Teams. Microsoft keeps the lights on; it doesn’t keep your deleted files.
Line-of-business apps
QuickBooks, practice management, CAD libraries and the databases behind them, backed up in a consistent state.
Immutable cloud copies
Off-site copies that cannot be changed or deleted for a set period, even by an administrator account.
Retention
Daily restore points for 30 days, monthly for a year, or whatever your industry requires.
Two numbers that matter
How long can you be down, and how much can you lose?
Every backup plan comes down to these two questions. We agree the answers with you in writing, then build the backup to meet them and test that it does.
A dental office that can’t see patients for a day has a very different answer from an accounting firm in April. There is no right number, only the one that fits your business and your budget.
RTO: Recovery Time Objective
4 hours
How long from “it’s broken” to “we’re working again”. Image backups and a standby virtual machine get most clients here.
RPO: Recovery Point Objective
1 hour
How much work you could lose: the gap between the last backup and the failure. Hourly backups mean an hour, at worst.
Getting started
From review to a tested restore in 30 days.
Step 1
Backup review
What you have today, when it last ran, and when anyone last restored from it. Most businesses are surprised by at least one answer.
Step 2
Agree RTO and RPO
How long you can be down and how much you can lose, in writing, so the plan has a target.
Step 3
Install and seed
Local appliance and cloud copies set up, first full backup completed, alerts routed to our help desk.
Step 4
Restore drill
We restore a server and a set of files for real, time it, and send you the report. Then every six months after that.
We already have a backup. Isn’t that enough?
Maybe. The questions are whether it covers everything, whether it’s off-site with separate credentials, and when it was last restored. If you can’t answer all three with confidence, it’s worth a 30-minute review.
How often do you test restores?
Twice a year for every client, and after any major change. You get a written report with the time it took, which is exactly what cyber-insurance renewals now ask for.
What happens during a ransomware attack?
We isolate affected machines, confirm the backups are clean, and restore. Because off-site copies can’t be deleted from inside your network, the attacker can’t take them with the live data.
Do you back up Microsoft 365?
Yes. Microsoft keeps the service running but deleted items are gone after a retention window. We keep independent copies of mail, OneDrive, SharePoint and Teams.
How is backup priced?
Per device for PCs and servers, per user for Microsoft 365, plus cloud storage billed by the terabyte. It’s included in Managed IT plans and available on its own.
When did you last restore a file?
Book a free backup review. You’ll get a written report whether or not you hire us.